________ Is One Web-Based Technology for Delivering Customer Service

question 29

Multiple Choice

________ is one web-based technology for delivering customer service.

• A)Integrated back-end systems
• B)Access via mobile devices
• C)Landing pages

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Definitions:

Socialization Process

The process by which individuals learn the values, norms, and required behaviors which permit them to participate as members of a society or organization.

Organizational Culture

Organizational culture comprises the values, beliefs, behaviors, and artifacts that contribute to the unique social and psychological environment of an organization.

Ethics Component

The ethics component involves the principles or standards governing the conduct of a person or members of a profession, emphasizing moral obligations and decisions.

Organizational Culture

A system of shared assumptions, values, and beliefs that governs how people behave in organizations.