Which of the Following Is a Requirement for CRM Success

question 24

Multiple Choice

Which of the following is a requirement for CRM success?

• A)Focusing on market share
• B)Lowering the cost of customer service
• C)Capturing and using customer data

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Definitions:

Net Present Value

The difference between the present value of cash inflows and the present value of cash outflows over a period of time. It is used to evaluate the profitability of an investment or project.

Default Rate

The proportion of loans or debt instruments that are not repaid as agreed, leading to default, within a specific period.

Monthly Interest Rate

The Monthly Interest Rate is the interest rate charged or earned per month on a loan, savings account, or investment, expressed as a percentage of the principal.

NPV

Net Present Value; a financial metric that evaluates the profitability of an investment or project by calculating the difference between the present value of cash inflows and outflows over a period of time.