All of the Following Are Benefits and Insights Provided by Mystery

question 116

Multiple Choice

All of the following are benefits and insights provided by mystery shopping EXCEPT:

• A) identifying differences in the customer experience across different times of day,location,product/service types,and other potential sources of variation in the product/service quality
• B) enabling marketers to examine the gap between promises made through advertising/sales promotion and actual service delivery
• C) enabling an organization to monitor compliance with product/service delivery standards and specifications
• D) understanding the most profitable means of marketing a product or service
• E) helping monitor the impact of training and performance improvement initiatives

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Definitions:

Majority Of States

Refers to more than half of the 50 states in the United States.

Duty Of Care

A legal obligation to ensure the safety or well-being of others, which can arise in various contexts such as professional services or public activities.

Honest Error

A mistake made without malicious intent or knowledge of its falsehood, often considered in legal and ethical considerations.

Underestimating Cost

The act of calculating or predicting a cost to be lower than it eventually turns out to be.