Heterogeneity of Services Means the Quality of a Service May

question 91

True/False

Heterogeneity of services means the quality of a service may not be consistent.

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Definitions:

Anticipated Satisfaction

The expectation of fulfillment or happiness one believes will come from acquiring or achieving something in the future.

Goal-Setting Process

A systematic approach to setting objectives that are specific, measurable, achievable, relevant, and time-bound (SMART).

Goal Quality

The extent to which goals set within an organization or by an individual are clear, attainable, and measurable.

Participation

The act of taking part or involving oneself in an activity or discussion within an organization to contribute to decision-making processes.