A Firm Has Discovered a Product Quality Issue

question 1

Multiple Choice

A firm has discovered a product quality issue. What should be the first step in responding to this issue?

• A) Determine the root cause of the quality issue.
• B) Separate the non-conforming products.
• C) Trace the location of the faulty product in the supply chain.
• D) Replace faulty products when they are returned by the end user.

---

Definitions:

Creative Expression

The use of imagination or original ideas to create something, often in the form of art, writing, or other forms of creative work.

Organizational Behavior

The study of how people interact within groups, particularly in a work setting, to understand and improve employee performance and organizational culture.

Commonsense Knowledge

Refers to the basic, practical knowledge and understanding of everyday situations and facts that are commonly accepted and assumed by most people.

Senior Executives

High-level managers and leaders in an organization responsible for making strategic decisions and guiding the organization's direction.