A Quality Improvement Team Is Focusing on the Unacceptable Number

question 1

Multiple Choice

A quality improvement team is focusing on the unacceptable number of unsigned doctors' order sin your facility. The most effective method for increasing the timelines of signatures on orders and positively impacting the patient care process would be

• A) performing a retrospective review where all orders can be flagged at one time.
• B) holding a printed order sheet on the medical care unit at least 24 hours post discharge to give the physician time to sign.
• C) developing an open-record review process.
• D) devising a signature sheet for the attending physician to sign prospectively that will apply to all orders given during the current episode of his patient's care.

---

Definitions:

Loyalty Programs

Marketing strategies designed to encourage customers to continue to shop at or use the services of a business associated with the program.

Customer-facing CRM

Aspects of Customer Relationship Management systems that directly interact with customers, such as sales force automation, customer service, and marketing automation.

Self-serve

A service model that allows customers to serve themselves, often leading to faster service and reduced labor costs for businesses.

NFC

Near Field Communication, a set of communication protocols enabling two electronic devices to establish communication by bringing them within a short distance of each other.