Which of the Following Quality Tools Is Most Likely to Identify

question 107

Multiple Choice

Which of the following quality tools is most likely to identify a specific quality system effectiveness problem to be addressed?

• A) Process map
• B) Balanced scorecard
• C) Quality management system audit
• D) Employee performance appraisal

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Definitions:

Dropping Out

The act of leaving a school, course, or activity before completion, often resulting in the absence of a formal accreditation.

Great Job

An expression of praise or acknowledgment for excellent performance, hard work, or achievement.

Safe Social Interaction

Interactions that ensure the emotional and physical safety of individuals, promoting respectful and harm-free communication.

Lowering Defenses

Strategies or approaches to encourage an individual to be more open, vulnerable, and receptive to feedback, often used in therapy or conflict resolution.