All Except One of the Following Could Be a Process

question 116

Multiple Choice

All except one of the following could be a process goal for a for-profit service organization. Which one?

• A) Ensure that the design of a service to customers follows industry safety standards.
• B) Ensure that the service delivered produces a profit.
• C) Dedication to continual process improvement.
• D) Discipline any employee who fails to meet the service standards of the organization.

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Definitions:

Inventory

The total amount of goods and materials held by a business for the purpose of resale or production.

Comparative Balance Sheet

A financial statement that compares balance sheets of different periods side by side, highlighting changes in assets, liabilities, and equity.

Collections

The process of pursuing payments of debts owed by individuals or businesses, often managed by a department or an agency.

Credit Sales

Sales made on credit, where the payment is received after the delivery of goods or services.