One of the Most Important Customer Service Principles to Apply

question 110

Multiple Choice

One of the most important customer service principles to apply is:

• A) "The customer is always right."
• B) When dealing with a problem, thank the customer for bringing the problem to you and allowing you to help resolve the problem.
• C) State your organization's policy regarding handling of such problems.
• D) Be sure the customer realizes you are not responsible for the problem.

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Definitions:

Express Employment Contract

A legal agreement where the terms of employment are explicitly stated and agreed upon by both employer and employee.

Discharge Without Good Cause

A situation where an employee is terminated from their job without a justifiable reason.

At Will

A term used in employment law indicating that an employment relationship can be terminated by either the employer or the employee at any time, for any reason not prohibited by law.

Whistleblower

An individual who exposes any kind of information or activity that is deemed illegal, unethical, or not correct within an organization.