The First Step in a Successful Customer Satisfaction Program Is

question 13

Multiple Choice

The first step in a successful customer satisfaction program is to:

• A) Hire and train qualified staff and reward them based on performance.
• B) Get to know the customers' most pressing needs.
• C) Develop a strategic alliance/partnership with key customers.
• D) Get management commitment to a focus on customers.

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Definitions:

Middle Adulthood

A stage of life, typically defined as the period between ages 40 to 65, characterized by stability, maturity, and increased responsibility.

Decline

A gradual decrease in quality, quantity, or importance of something over time.

Strength

The quality or state of being physically strong, or the capacity to endure or resist challenging circumstances.

SIDS

Sudden Infant Death Syndrome, the unexplained death of a seemingly healthy baby during sleep, primarily affecting infants less than a year old.