A Quality Audit Contributes to Improvement of the Quality of a Company's

question 39

Multiple Choice

A quality audit contributes to improvement of the quality of a company's products and services by

• A) identifying under-performers
• B) identifying the need for corrective action
• C) suggesting ways to improve performance
• D) improving customer satisfaction

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Definitions:

Conciliation

A method of resolving disputes where a neutral third party helps the disputing parties reach a voluntary agreement.

Human Resource Department

A department within an organization that deals with the recruitment, management, and direction of the people who work in the organization.

Employee-Related Decisions

Judgements or resolutions made by a company concerning its workforce, including hiring, training, managing, and dismissing employees.

Centralized

Centralized refers to an organizational structure where decision-making authority is concentrated at the top levels of management.