One of the Most Important Customer Service Principles to Apply

question 110

Multiple Choice

One of the most important customer service principles to apply is:

• A) "The customer is always right."
• B) When dealing with a problem, thank the customer for bringing the problem to you and allowing you to help resolve the problem.
• C) State your organization's policy regarding handling of such problems.
• D) Be sure the customer realizes you are not responsible for the problem.

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Definitions:

Myelin

Myelin is a fatty substance that forms a sheath around the axons of many neurons, speeding up the transmission of electrical signals in the nervous system.

Insulates

To cover, line, or separate with a material that stops or slows down heat, electricity, or sound from passing through.

Neuron

A nerve cell that is the building block of the nervous system, responsible for receiving, processing, and transmitting information through electrical and chemical signals.

Attention-Deficit/Hyperactivity Disorder

A neurological disorder characterized by a pattern of inattention and/or hyperactivity-impulsivity that interferes with functioning or development.