Which of the Following Is the Most Appropriate Sequence of Events

question 24

Multiple Choice

Which of the following is the most appropriate sequence of events for administering a customer satisfaction survey, from beginning to end?

• A) Prepare the survey instrument. II. Administer the survey. III. Report the results. IV. Identify survey objectives.
• B) Analyze the data. VI. Organize the data.
• C) I, VI, IV, II, V, III
• D) I, II, V, VI, III, IV
• E) IV, I, II, VI, V, III
• F) VI, I, II, V, IV, III

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Definitions:

Verbal

Relating to words, especially spoken ones, as opposed to non-verbal communication such as gestures or facial expressions.

Listening Skills

The ability to accurately receive and understand messages during the communication process, essential in effective interpersonal interactions.

Communication Skills

The ability to convey or share ideas and feelings effectively through verbal and non-verbal methods.

Employers Consider

Factors or criteria that employers evaluate when making decisions about hiring, policy-making, or operational changes.