Cost of Poor Quality (COPQ) Can Be Classified as Visible

question 100

Multiple Choice

Cost of Poor Quality (COPQ) can be classified as Visible Costs and Hidden Costs.  All these items are Hidden Cost except __________________.

• A) Lost Customer Loyalty
• B) Returns
• C) Time Value of Money
• D) Late Delivery

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Definitions:

Articulating A Vision

The process of clearly expressing a future direction or goal of an organization or group to inspire and guide stakeholders.

Power Hungry

Having an insatiable desire for control, authority, or influence over others.

Loyal Followers

Individuals who consistently support and remain faithful to a leader, brand, or organization over time.

Empowerment

The process of giving individuals or groups more control over their lives or the situation they are in.