The Customer-Driven Approach Operates Under the Business Model Where All

question 46

Multiple Choice

The customer-driven approach operates under the business model where all efforts are geared toward developing and retaining the customer base. This approach promotes the ability to react and adapt to customer needs and to provide services in an efficient and effective manner:

• A) autocratic, react and adapt
• B) customer-driven, act and adapt
• C) bureaucratic, react and adapt
• D) customer-driven, react and adapt

Acknowledge the significance of organizational citizenship and its impact on job satisfaction and performance.

Distinguish between factors leading to positive and negative stress in the workplace.

Understand the effects of role conflicts, ambiguities, and overloads on stress levels.

Understand different types of perceptual errors and biases in organizational behavior.