The Balanced Scorecard Approach Differs from Traditional Performance Measurement Approaches

question 365

Multiple Choice

The balanced scorecard approach differs from traditional performance measurement approaches because it adds which of the following measures?

• A) Financial measures. II. Internal business process measures. III. Client satisfaction measures. IV. Innovation and learning measures.
• B) I only
• C) II and IV only
• D) III and IV only
• E) II, III, and IV only

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Definitions:

Quality Standards

Agreed-upon specifications set by regulatory agencies or by the industry to ensure products and services meet specific requirements and are reliable and safe.