During an Operational Audit of a Chain of Pizza Delivery

question 240

Multiple Choice

During an operational audit of a chain of pizza delivery stores, an auditor determined that cold pizzas were causing customer dissatisfaction. A review of oven calibration records for the last six months revealed that adjustments were made on over 40 percent of the ovens. Based on this, the auditor:

• A) Has enough evidence to conclude that improperly functioning ovens are the cause.
• B) Needs to conduct further inquiries and reviews to determine the impact of the oven variations on the pizza temperature.
• C) Has enough evidence to recommend the replacement of some of the ovens.
• D) Must search for another cause since approximately 60 percent of the ovens did not require adjustment.

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