Avaya Agent Desktop (AAD) Is Installed on the Agent PCs

question 42

Multiple Choice

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

• A) From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
• B) From Windows > Apps > Multimedia Dashboard > Web Statistics
• C) From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
• D) From Windows > Administrative Tools > Services > Web Statistics

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Definitions:

Social Learning Theory

A theory that proposes people can learn new behaviors through observation and imitation of others, alongside direct reinforcement of actions.

Reinforcement

is a concept in psychology that refers to a method of strengthening a desired behavior by rewarding it or reducing negative outcomes for the individual.

Imitation

The action of using someone or something as a model and attempting to copy their behavior, actions, or features.

Maturation

The process of development in which an individual matures or reaches full biological and psychological maturity.