You Are Deploying Avaya Agent Desktop (AAD) for the First

question 7

Multiple Choice

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center. Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

• A) Assign an AAD login ID and password to each agent.
• B) Enable Agent Desktop integration in each agent's Call Presentation Class.
• C) Associate a domain user account with each agent.
• D) Acquire each agent's telephone.

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Definitions:

Monocots

A major group of flowering plants (angiosperms) characterized by having one seed leaf (cotyledon), such as grasses, lilies, and palms.

Cotyledon

Seed leaf of a flowering plant embryo.

Eudicot Roots

The roots of a large group of flowering plants characterized by having two cotyledons in the seed and a root system that often develops into a taproot.

Vascular Cylinder

The central part of a plant root, consisting of vascular tissue that transports water and nutrients between the root and the shoot.