Avaya Agent Desktop (AAD) Is Installed on the Agent PCs

question 42

Multiple Choice

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

• A) From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
• B) From Windows > Apps > Multimedia Dashboard > Web Statistics
• C) From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
• D) From Windows > Administrative Tools > Services > Web Statistics

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Definitions:

Annual Inflation Rate

The percentage increase in the price of goods and services over a one-year period, reflecting the decreasing purchasing power of a currency.

Purchasing Power

The measure of what one unit of currency can buy in terms of goods or services.

Compounded Monthly

The practice of calculating interest on the principal and the accumulated interest each month.

Compounded Semiannually

Interest that is calculated and added to the principal balance twice a year.