A Customer Is Currently Using the Communication Manager Automatic Call

question 6

Multiple Choice

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?

• A) Agent IDs
• B) VDNs
• C) Agent Stations
• D) Skills

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Definitions:

Totems

Objects, animals, or plants considered as sacred symbols and used as emblems by clans, families, or groups, often in indigenous cultures.

Buffet-Style Religiosity

An approach to faith characterized by picking and choosing religious beliefs and practices according to personal preferences.

Personal Spirituality

An individual's own set of beliefs, practices, and experiences related to a sense of connection to something greater than oneself.

Agnostic

A person who believes that nothing is known or can be known of the existence or nature of God or of anything beyond material phenomena.