Which Two Statements About Automatic Call Distribution (ACD) with Expert

question 5

Multiple Choice

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

• A) After an ACD-call, an agent will automatically change its state to AUX.
• B) Splits can be measured by Basic Call Management System (BCMS).
• C) Agents can be logged in to 20 splits maximum.
• D) Agents should log in manually to each split.

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Definitions:

Tryptophan

An essential amino acid used by the body to produce serotonin and melatonin, found in various protein-rich foods.

α-Ketoacid

An organic compound containing both a ketone and a carboxylic acid group, with the ketone group located at the second position from the acid.

α-Aminoacid

A type of amino acid in which the amino group is attached to the carbon atom immediately next to the carboxyl group, forming the backbone of proteins.

Conjugated Protein

A protein that is combined with a non-protein molecule in its structure, which can affect its function or stability.