A Call Center Where Agents Handle Customers with Account Numbers

question 42

Multiple Choice

A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?

• A) VDN Return Destination
• B) VDN Interflow
• C) VDN Vectors
• D) VDN Override

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Definitions:

Profit Center

A segment or part of a business directly responsible for its profits and losses.

Toy Department

A specialized retail section dedicated to selling toys and games.

Profit Center

A branch or division of a company that is accounted for on a standalone basis for profit calculation.

Cost Center

A segment of a company that does not directly generate revenue but incurs costs, focusing on controlling expenses and efficiency.