To Improve Call Handling and Agent Productivity, You Set Up

question 43

Multiple Choice

To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue. Which command would be entered in the vector to accomplish this?

• A) route-to number 9581234 with cov y if interflow-gpos>=2
• B) route-to number 9581234 with cov n if interflow-gpos<2
• C) route-to number 9581234 with cov n if interflow-gpos<=2
• D) route-to number 9581234 with cov y if interflow-gpos=2

---

Definitions:

Gearshift Stuck

A mechanical problem where the gearshift of a vehicle is unable to move or change gears properly.

Debt Collector

An individual or company that specializes in recovering unpaid debts on behalf of the creditor.

Consumer Credit Laws

Consumer credit laws are regulations implemented to protect borrowers of credit, ensuring fairness and transparency in lending practices.

Family Emergency

An unexpected or sudden event involving a family member that requires immediate attention, often necessitating absence from work or other responsibilities.