What Provides Built-In Real-Time and Historical Reporting Capabilities for the Call

question 32

Multiple Choice

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

• A) Automatic Number Identification (ANI)
• B) Basic Call Management System (BCMS)
• C) VuStats
• D) Service Level Maximizer (SLM)

---

Definitions:

Repression

A psychological defense mechanism where unwanted thoughts and memories are unconsciously blocked.

Erogenous Zones

Specific areas of the body that experience heightened sensitivity, which can lead to sexual arousal when stimulated.

Gender Identity

A person's deeply-felt internal experience of gender, which may or may not correspond with the sex assigned at birth.

Emotional Trauma

Psychological damage that occurs as a result of a distressing event, which overwhelms an individual's ability to cope, causing feelings of helplessness.