Which Three Statements About Configuring a Call Center with the Elite

question 29

Multiple Choice

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

• A) Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
• B) Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
• C) Call Management System (CMS) or IQ must be used as the reporting tool.
• D) It is possible to use Vector Directory Number (VDN) skill preferences.
• E) It includes Expert Agent Selection (EAS) and Business Advocate (BA).

Determine the point at which marginal product equals average product and understand its significance.

Analyze scenarios of changing output levels to predict effects on costs and cost structures.

Understand and identify the concepts of diminishing marginal returns and marginal cost.

Differentiate between short-run and long-run cost structures and their implications for firm decision-making.

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Definitions:

Desired Employee Behaviors

The specific actions or conduct that an organization wishes its employees to exhibit in the workplace.

Operant Conditioning

A conditioning approach where the potency of an activity is modified through positive reinforcement or negative consequences.

Conditioned

A learned response to a specific stimulus, developed through the process of conditioning, especially in the context of classical or operant conditioning.

Response

The reaction or reply to a stimulus, action, or event.