Which Three Items Are Needed to Configure a Hunt Group

question 11

Multiple Choice

Which three items are needed to configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

• A) The group extension
• B) The call distribution method
• C) The Vector Directory Number (VDN)
• D) The trunk group number
• E) The Class of Restriction (COR)

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Definitions:

OB

Also known as Organizational Behavior, it is the study of how people interact within groups in a work environment.

Critical Thinking

The objective analysis and evaluation of an issue in order to form a judgment, characterized by logical thinking, questioning assumptions, and assessing evidence.

Human Capital

The knowledge, skill sets, and abilities that employees bring to the workplace, viewed as an asset to the organization.

Value

The importance or worth of something, often used in the context of the benefits or usefulness it holds.