Which Properties of the Call Center Must Be Configured So

question 10

Multiple Choice

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD) ?

• A) Hunt groups are set to be skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.
• B) Hunt groups are set to be skill hunt groups if the ACD is set to yes, and Expert Agent Selection is set to yes.
• C) Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes.
• D) Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no.

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Definitions:

Null Hypothesis

A statement in statistics that indicates no significant difference or effect, serving as the default assumption to be tested against the alternative hypothesis.

One-way ANOVA

A statistical method employed to ascertain whether there are any meaningful differences in the averages of three or more separate groups.

Tea Party

A social gathering where tea, light meals, and refreshments are served.