A Customer Is Currently Using the Communication Manager Automatic Call

question 6

Multiple Choice

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?

• A) Agent IDs
• B) VDNs
• C) Agent Stations
• D) Skills

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Definitions:

Passive Margin

A continental margin that is not a plate boundary.

Seafloor Age

The age of the oceanic crust, which increases with distance from mid-ocean ridges where new crust is formed.

Crust Age

A measure indicating the age of the Earth's crust, which varies based on location, with the oceanic crust generally being younger than the continental crust.

Spreading Center

A tectonic plate boundary where new crust is created as two plates pull away from each other.