Which Two Statements About Automatic Call Distribution (ACD) with Expert

question 5

Multiple Choice

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

• A) After an ACD-call, an agent will automatically change its state to AUX.
• B) Splits can be measured by Basic Call Management System (BCMS).
• C) Agents can be logged in to 20 splits maximum.
• D) Agents should log in manually to each split.

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Definitions:

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The amount of money required to buy homes in a particular area, which can fluctuate based on demand, location, and economic conditions.

Housing Bust

A rapid and significant decline in the housing market, characterized by falling home prices and increased foreclosures.

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Mal-investment

Investment in wrong or unproductive activities usually due to poor information, misaligned incentives, or manipulation of prices.