A Supervisor with Console Permission Can Enter an Agent's Login

question 3

Multiple Choice

A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC) . Agents can also dial FAC to add or remove a skill. Which statement is true about the configuration of this feature?

• A) The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to y.
• B) The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
• C) The agent's COS must have the field "Add/remove Agent Skills" set to y.
• D) The supervisors COS must have the field "Can Force a Work State Change" set to y.
• E) The supervisors COR must have the field "Add/Remove Agent Skills" set to y.

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Definitions:

Folding

The bending of rock layers due to stress in the Earth's crust, often resulting in wave-like structures known as anticlines and synclines.

Banded Rock

Rock that displays layers or bands of different colors or textures, often resulting from varying mineral compositions or sediment deposition.

Coarse Crystals

Large, visible crystals often found in igneous rocks, indicating slow cooling of magma.

Foliation

Foliation is the repetitive layering in metamorphic rocks, caused by the reorientation of minerals under high pressure and temperature conditions.