Which Three Items Are Needed to Configure a Hunt Group

question 11

Multiple Choice

Which three items are needed to configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

• A) The group extension
• B) The call distribution method
• C) The Vector Directory Number (VDN)
• D) The trunk group number
• E) The Class of Restriction (COR)

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Definitions:

Negative Correlation

A relationship between two variables in which one variable increases as the other decreases, and vice versa.

Opposite Directions

Refers to two or more entities, trends, or forces moving in contrary paths or exhibiting contrary behavior in a given context.

Omitted Variable

An Omitted Variable is a relevant variable that has been left out of a regression model, potentially leading to biased results.

Laboratory Experiments

Controlled testing environments where researchers manipulate variables to observe and measure their effects, often used in scientific and social science research.