Best Services Routing (BSR) Determines the Best Resource to Service

question 16

Multiple Choice

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

• A) Estimated Wait Time (EWT)
• B) Availability of the agents
• C) Oldest call waiting
• D) Selection strategy for the active VDN
• E) Agent Average Speed of Answer

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Definitions:

Break-Even Point

The level of sales or production at which a business's revenues exactly cover its expenses.