A Customer Has Calls Coming into Their Contact Center Constantly

question 12

Multiple Choice

A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)

• A) Network Call Redirection
• B) Look-ahead Interflow
• C) Virtual Outflow
• D) Enhanced Look-ahead Interflow

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Definitions:

Direct Investment

Putting money into a business venture, property, or other investments in a foreign country, aiming for a controlling interest.

Ownership

The state or condition of legally possessing an object, property, or enterprise.

Joint Venture

A business arrangement in which two or more parties agree to pool their resources for the purpose of accomplishing a specific task.

New Market

Refers to an undiscovered or underexploited segment in the marketplace that a company can target to expand its customer base.