A Customer with Multiple Locations Wants to Effectively Balance the Call

question 36

Multiple Choice

A customer with multiple locations wants to effectively balance the call load among agents at the various sites. Which call center feature can provide this capability?

• A) Network Call Redirection (NCR)
• B) Best service Routing (BSR)
• C) Least Occupied Agent (LOA)
• D) Business Advocate (BA)

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Definitions:

Specialized Medical Group

A collective of medical practitioners with expertise in specific areas of healthcare, providing targeted treatments or services.

Educational And Training Standards

Established benchmarks or criteria for the content and delivery of education and training programs.

Medical Procedures

Medical operations or actions conducted to diagnose, treat, or prevent health conditions or diseases.

Municipal Administrative Tribunal

A local government body that makes administrative decisions, often related to planning, zoning, and by-law enforcement.