Given the Following Conditions: in the Business Advocate Configuration During

question 13

Multiple Choice

Given the following conditions: In the Business Advocate configuration During agent surplus conditions WHEN agents are available The agent selection method is PAD When a call arrives, how will the Communication Manager interpret the highest priority calls?

• A) As the highest skill agent with the lowest occupancy
• B) As the agent with the lowest ratio of adjusted work time and target allocation for the skill
• C) As the highest skill level, most idle agent
• D) As the most idle agent, without regard to skill level

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Definitions:

Electronic Presentation

A digital display of information, often using slides or multimedia, for educational or professional purposes.

Full-Length Feature

A film or movie that is typically over 60 minutes in length, providing a comprehensive narrative experience.

Revision Stage

The phase in the writing or creation process where content is reviewed and modified for improvement.

Active Voice

Sentence structure in which the subject performs the action and the object receives the action.