To Enable a Best Services Routing (BSR) Tie Strategy, When

question 20

Multiple Choice

To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)

• A) On the Feature Related System Parameters screen verify the BSR Tie Strategy field.
• B) On the VDN form, verify BSR Tie Strategy field.
• C) On the Hunt Group form verify BSR settings.
• D) Verify Suppression Timer is set correctly in the BSR application plan.

---

Definitions:

Self-interest

Acting in a way that is beneficial to oneself, often without regard for others.

Attribution Theory

A psychological theory focused on how people explain their own and others' behaviors, attributing causes to either internal dispositions or external situations.

Satisfied Individuals

Persons who experience fulfillment or contentment in aspects of their life or work.

Flaws

Imperfections, faults, or weaknesses that detract from perfection and can affect performance or function.