The Call Center Has Recently Converted from 4 to 5

question 24

Multiple Choice

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number. Which two commands would provide information to isolate the problem? (Choose two.)

• A) Display events extension
• B) Display events vector
• C) List trace vector
• D) List trace extension

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Definitions:

Incubation Period

The interval between exposure to infection and the appearance of the first symptom.

Rubeola Measles

A highly contagious viral infection characterized by a red skin rash; also known simply as measles.

IV Bag

A plastic bag containing liquids, such as saline solution, medications, or nutrients for intravenous infusion.

Medical Assistants

Allied health professionals who support the work of physicians and other health professionals, usually in a clinic or doctor's office, through performing administrative and clinical tasks.