A Call Center Where Agents Handle Customers with Account Numbers

question 42

Multiple Choice

A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?

• A) VDN Return Destination
• B) VDN Interflow
• C) VDN Vectors
• D) VDN Override

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Definitions:

Shift Registers

Digital circuits that are used to store and shift data bits sequentially, commonly used in digital communication and data processing for temporary data storage and manipulation.

Bit Shift Register

A sequence of flip-flops set up in a linear fashion where the output of one flip-flop is connected to the input of the next flip-flop, used for serial to parallel conversion or vice versa.

Status Data

Information that reflects the current state or condition of a system, device, or process, often used for monitoring and control.

Time-Driven Sequencer

A control mechanism that triggers events or actions based on predefined time intervals or schedules rather than external inputs.