The Queue Full Element Routes Callers Depending on the Number

question 30

Multiple Choice

The queue full element routes callers depending on the number of callers allowed to queue an agent group. Where are the queue limits configured?

• A) in the Agent group element
• B) in the Topic tab
• C) in the Agent Group tab
• D) in the Queue full element

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Definitions:

Elastic

Describes a situation in economics where the demand or supply for a good or service significantly changes in response to a change in price.

Perfectly Inelastic

A situation in market demand or supply where the quantity demanded or supplied does not change regardless of changes in price.

Equilibrium Price

The price at which the quantity of a good or service demanded equals the quantity supplied, leading to a state of balance in the market.

Equilibrium Quantity

The amount of goods or services supplied that is exactly equal to the amount of goods or services demanded at a particular price level.