Agents/supervisors Want to Have the Ability to Login/logout of Splits/skills

question 9

Multiple Choice

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?

• A) Dial Access Plans
• B) Feature Access Codes (FACs)
• C) Skill Assignment
• D) Business Advocate (BA)

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Definitions:

Left-Side Weakness

A condition resulting in reduced strength or paralysis on the left side of the body, often caused by a stroke or brain injury.

Admission

The act of entering into a facility or institution for a specific purpose, such as hospitalization or enrollment in an educational program.

Health Maintenance

The practice of adopting lifestyle and medical strategies to prevent disease, prolong life, and promote physical and mental well-being.

Chronic Health Problems

Long-standing, persistent health conditions that manage rather than cured, often requiring ongoing treatment and management.