You Have Created Your IVR Script and Activated It, However

question 14

Multiple Choice

You have created your IVR script and activated it, however when you try to assign it to an IVR announcement element in your task flow it does not appear. What is causing this problem?

• A) The IVR has not been assigned to a topic.
• B) The IVR has not been assigned to the task flow set.
• C) The IVR has not been assigned to the task flow.
• D) The IVR script has not been assigned to an IVR.

Understand the practices that build trust between supervisors and their employees.

Identify traits of good leadership and how supervisors can serve as effective role models.

Understand Maslow's hierarchy of needs and its application to human behavior and motivation.

Identify and describe the roles and definitions of a supervisor as per various acts and management theories.

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Definitions:

Fixed Mind-Set

A belief that one's abilities, intelligence, and talents are fixed traits, leading to a reluctance to embrace challenges or learn from mistakes.

Growth Mind-Set

The belief that one's abilities and intelligence can be developed through dedication and hard work.

Malleable

Capable of being shaped or formed; easily influenced or adaptable.

Innate

refers to qualities, abilities, or knowledge that are present in an individual from birth, not acquired through experience or learning.