Which Two Statements About Database Integration in the IP Office

question 37

Multiple Choice

Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)

• A) Customers are directed to agents dependent on the agents priority.
• B) Customers are directed to agents dependent on the information they input.
• C) Customers are directed to agents dependent on time of day.
• D) Customers are directed to agents dependent on number they are calling from.

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Definitions:

Legal

Relating to the legal system or the set of regulations that a specific nation or society acknowledges for controlling the behavior of its individuals, which can be upheld through the application of sanctions.

Utility Perspective

An approach that evaluates situations and decisions based on their utility or usefulness, often in terms of maximizing happiness or benefit.

Teamsters Union

A labor union in the United States known for representing a diverse membership, including truck drivers and a wide range of workers in other industries.

Physical Intimidation

The use of threats, presence, or actions that instill fear in individuals, often employed to influence behavior or decisions without physical contact.