Avaya Workforce Optimization Select Is Setup to Use Pacific Time

question 1

Multiple Choice

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the eastern Time zone and the supervisor is located in Mountain Time zone. When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

• A) Mountain Time
• B) Pacific Time
• C) System Time
• D) Eastern Time

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Definitions:

Packaged Programs

Predetermined educational or training modules offered off-the-shelf, designed to provide standardized instruction across different learning environments.

Developing Training

The process of designing, creating, and implementing educational programs and materials aimed at enhancing the knowledge, skills, and attitudes of individuals or groups.

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A learning technique where individuals actively engage in executing tasks or activities to improve their skills or knowledge.

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A learning strategy that involves spreading out study sessions over time rather than cramming them into a short period, leading to better retention of information.