Which of the Following Is the BEST Reason for Categorizing

question 289

Multiple Choice

Which of the following is the BEST reason for categorizing incidents?

• A) To establish trends for use in problem management and other IT service management (ITSM) activities
• B) To ensure service levels are met and breaches of agreements are avoided
• C) To enable the incident management database to be partitioned for greater efficiency
• D) To identify whether the user is entitled to log an incident for this particular service

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Definitions:

Right of Contribution

A legal principle allowing individuals who have paid more than their share of a common debt to seek reimbursement from others who are equally liable.

Winding Up

The process of liquidating a company's assets and disbursing the proceeds to claimants, leading to the dissolution of the company.

Dividends

Payments made by a corporation to its shareholders, usually as a distribution of profits.

Annual Dividend Sharing

The distribution of a portion of a company's earnings, decided by the board of directors, to a class of its shareholders on a yearly basis.