Gathering Data, Monitoring Performance and Assessing Metrics in Order to Facilitate

question 290

Multiple Choice

Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?

• A) Service Operation
• B) Capacity Management
• C) Service Design
• D) Availability Management

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Definitions:

Continuity

The psychological principle suggesting that development involves gradual and ongoing changes, without sudden shifts or stages.

Organize Stimuli

The process of perceiving and categorizing sensory input from the environment into meaningful patterns or categories.

Figure-Ground

A principle in perceptual organization where an object (the figure) is perceived distinctly from its surroundings (the ground).

Perception

The method through which people comprehend and arrange sensory data to create a significant perception of the environment.