Which Process Is Responsible for Controlling, Recording and Reporting on the Relationships

question 439

Multiple Choice

Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

• A) Service level management
• B) Change management
• C) Incident management
• D) Service asset and configuration management

Understand the balanced scorecard approach and its application in strategic management and performance improvement.

Recognize the importance of financial measures and their indications as lag indicators of past performance.

Understand the core principles and phases of Business Process Improvement (BPI).

Recognize the impact of globalization and technological pressures on businesses.

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Definitions:

Immunization

The process by which an individual's immune system becomes fortified against an agent known as the immunogen.

Low Birth Weight

A term used to describe babies born weighing less than 2,500 grams (5 pounds, 8 ounces) which can lead to various health issues.

Percentage

A rate, number, or amount in each hundred, used to describe proportions and comparisons between quantities.

Small for Date

A term used to describe newborns that are smaller than the average for their gestational age, often due to factors affecting growth in the womb.