Understanding Customer Usage of Services and How This Varies Over

question 151

Multiple Choice

Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

• A) Service Portfolio Management
• B) Service Level Management
• C) Component Capacity Management
• D) Demand Management

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Definitions:

Organizational Strategy

A plan of action designed by management to achieve specific long-term goals and objectives, shaping the company's direction and scope.

Benchmarking Partners

Organizations a company compares itself to for the purpose of measuring and improving performance, quality, or processes.

Internal

Pertaining to or happening within an organization or entity, as opposed to external factors or influences.

Competitive

The characteristic of being able to outperform competitors or rivals in a market.