Which Stage of the Continual Service Improvement (CSI) Approach Is

question 44

Multiple Choice

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

• A) Where are we now?
• B) Where do we want to be?
• C) How do we get there?
• D) Did we get there?

---

Definitions:

Depressed

Experiencing persistent sadness, low mood, and a lack of interest or pleasure in normally enjoyable activities.

Helpless

A state or feeling of having no power or control over a situation or oneself.

Associative-Link

A cognitive connection between two ideas, concepts, or events, formed through the process of learning or experience.

Contiguity

The temporal pairing of two events