Which Statement About the Known Error Database (KEDB) Is CORRECT

question 45

Multiple Choice

Which statement about the known error database (KEDB) is CORRECT?

• A) It is maintained by the service desk and updated with the details of each new incident
• B) It is a part of the configuration management database (CMDB) and contains workarounds
• C) It is maintained by problem management and is used by the service desk to help resolve incidents
• D) It is maintained by incident management and contains solutions to be implemented by problem management

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Definitions:

Organizational Climate

The overall mood, atmosphere, or environment within an organization, affecting employees' motivation and performance.

Personal Virtue

A trait or quality deemed to be morally good or desirable in a person, such as honesty, integrity, or kindness.

Utilitarian Belief

A principle that actions are right if they are useful or for the benefit of a majority, focusing on the outcomes resulting in the greatest good for the greatest number.

Religious Injunction

A command, directive, or order that is rooted in religious belief or law.